1. Parties

These Terms of Service govern the Vaula CRM service provided by Alvarius Oy (Business ID: 2529942-4, Bulevardi 46, 00120 Helsinki, Finland) (”Service Provider”).

The organisation or individual using the service (”User”) accepts these terms by registering or using the service. Use of the service constitutes acceptance of these terms.

2. Service Description

Vaula CRM is a browser-based B2B sales CRM. All features included in the current pricing are available without separate add-on packages.

The Service Provider continuously develops the service. New features may be added and existing ones modified. Users will be notified of significant changes by email or through the service at least 30 days in advance. Continued use of the service after a change notification constitutes acceptance of the changes.

3. Fees and Payment

The service fee is in accordance with the current pricing, available at vaulacrm.fi.

Invoicing takes place in advance according to the selected billing cycle (monthly or annually).

Late payment interest is charged in accordance with the Interest Act.

If a subscription is cancelled mid-cycle, the period already paid for will not be refunded. The User retains access to the service until the end of the billing cycle.

4. Intellectual Property and Data Ownership

The Vaula CRM software, its structure, appearance, and all related intellectual property rights belong to Alvarius Oy.

The User owns all data they enter into the service (customer data, leads, notes, etc.). The Service Provider does not use the User’s data for any purpose other than the technical provision of the service.

Upon termination of the agreement, the Service Provider will, upon request, deliver the User’s data in a machine-readable format (CSV or equivalent) before deletion.

5. User Responsibilities

• The User is responsible for the accuracy and legality of the data they enter.
• The User agrees to use the service for lawful purposes only.
• The User is responsible for the appropriate safekeeping and use of their credentials.
• The User must notify the Service Provider without delay if they detect unauthorised access or a security incident.

6. Service Provider Responsibilities and Service Level

The Service Provider aims to ensure high availability of the service. The target availability level is 99.5% on a monthly basis. This is not a binding SLA but reflects the design goal.

The Service Provider is not liable for:

• Indirect damages or loss of profit
• Loss of data caused by the User’s actions or a third party
• Service interruptions caused by force majeure or third-party infrastructure (e.g. cloud provider)

The Service Provider is liable for damages caused by intentional acts or gross negligence.

7. Data Protection and Security

Personal data is processed in accordance with the separate Privacy Policy available at vaulacrm.fi.

The Service Provider implements appropriate technical and organisational measures to ensure security in accordance with the EU General Data Protection Regulation (GDPR) and applicable legislation.

8. Changes to Terms

The Service Provider reserves the right to amend these terms. Users will be notified of significant changes by email or through the service at least 30 days before they take effect.

If the User does not accept the amended terms, they may terminate the subscription before the changes take effect without additional charges. Continued use after the changes take effect constitutes acceptance of the new terms.

9. Term and Termination

The agreement is valid indefinitely and commences upon activation of the service.

The User may terminate the service at any time with 30 days notice. Termination must be submitted in writing to info@vaulacrm.fi.

The Service Provider may terminate the agreement with immediate effect if:

• The User materially breaches these terms and fails to remedy the breach within 14 days of written notice
• The User uses the service for unlawful purposes
• Payment is overdue by more than 60 days

10. Discontinuation of Service

If Alvarius Oy decides to discontinue the Vaula CRM service, users will be notified at least 90 days in advance.

During the notice period, Users will have the opportunity to export their data in machine-readable format. The Service Provider will assist with data migration as needed.

11. Governing Law and Disputes

These terms are governed by Finnish law.

Any disputes will be resolved primarily through negotiation between the parties. If negotiations do not lead to resolution, disputes will be settled in the District Court of Helsinki.

12. Contact

For questions regarding these terms, please contact:

Alvarius Oy / Vaula CRM

Email: info@vaulacrm.fi

Bulevardi 46, 00120 Helsinki, Finland

Effective: 21/05/2026