Service Provider

Alvarius Oy

Business ID: 2529942-4

Address: Bulevardi 46, 00120 Helsinki, Finland

Email: info@vaulacrm.fi

1. Subscription Model and Pricing

Vaula CRM is offered as a per-user licence. All features are included in the price with no separate add-on packages.

Licence	Price	Monthly cost	Note
Monthly licence	EUR 29 / user / month	EUR 29 / month	Billed monthly
Annual licence	EUR 300 / user / year	EUR 25 / month	14% saving vs monthly

All prices are exclusive of VAT (0% VAT). VAT will be added to invoices at the applicable rate.

2. Licence Management

• The customer organisation may purchase any number of licences.
• Licences are per-user but may be transferred to a new user within the organisation via the Vaula CRM user management settings.
• Purchased licences are non-refundable if the number of users decreases during a billing cycle.
• Additional licences may be purchased at any time. The licence fee will be prorated for the remaining billing cycle.

3. Changing Subscriptions and Billing Cycles

• Switching between monthly and annual billing is permitted.
• Changes to billing or licence count take effect at the start of the next billing cycle.
• Billing takes place in advance according to the selected billing cycle (monthly or annual).

4. Price Changes

The Service Provider reserves the right to amend pricing. Existing customers will be notified of price changes by email at least 60 days before they take effect.

If the User does not accept the new pricing, they may cancel their subscription before the price change takes effect without additional charges.

5. Cancellation

• Subscriptions may be cancelled through the Vaula CRM application or by contacting info@vaulacrm.fi.
• Cancellation takes effect at the end of the current billing cycle. The User retains access to the service until then.
• The Service Provider will send the User a reminder by email 14 days before access expires and data is deleted.
• The User has the opportunity to export their data in machine-readable format (CSV or equivalent) before access expires.
• Once access expires, the system and all data it contains will be deleted within 30 days. Deleted data cannot be recovered.

6. Invoicing and Payment Terms

• Invoices are sent electronically to the billing address provided.
• Payment terms are 14 days net from the invoice date.
• Late payment interest is charged in accordance with the Interest Act.
• A payment reminder will be sent for unpaid invoices. If payment is overdue by more than 30 days, the Service Provider reserves the right to suspend access to the service until payment is received.

7. Governing Law and Disputes

These subscription terms are governed by Finnish law.

Any disputes will be resolved primarily through negotiation between the parties. If negotiations do not lead to resolution, disputes will be settled in the District Court of Helsinki.

Effective: 21/05/2026